Greetings ARSListers, I really don't like bothering everyone on the list with questions of this type, but I need some help. First of all I have a 7.6.04 ARsystem \ITSM SP2 system and have Mid-tier 7.6.0 SP3. . I am running a load balanced, server grouped environment on Windows 2008 R2, and Tomcat 6, 64-bit, 2 midtiers, 2 app servers.
In the past few days I have been getting a steady stream of complaints from my clients regarding an error when they are searching changes. They will go to Applications menu\Change Management\Search Change and when the change form opens and they search, they get "Caught Exception : Object Expected" . This only happens to a few people, not everyone, but it is consistent. I have tried to flush the mid-tier cache, manually delete Tomcat and Mid-tier cache, and I got rid of the Viewstat.dat file. One customer that has the issue can go to any machine and the issue follows her. I can hard code her password and log into my desktop and it will happen to me. We turned on logging in Firefox and captured the following error. It seems to point at ClientCore.js. I have a suspicion that this is cache related, perhaps eCache related. Your help would be appreciated. Caught exception http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11 - TypeError: q is not a function... AT: MarshallArgs@http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11<mailto:MarshallArgs@http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11> @http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11 @http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11 @http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11 @http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11 FormAction_GenericApply@http://edcwap38/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11<mailto:FormAction_GenericApply@http://edcwap38/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11> ARACTCommit@http://edcwap38/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11<mailto:ARACTCommit@http://edcwap38/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11> @http://myserver/arsys/forms/ideliverapp/CHG:Infrastructure%20Change/Best%20Practice%20View/form.js/37a779c4.js?format=html:993 @http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11 ARRunGoto@http://edcwap38/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11<mailto:ARRunGoto@http://edcwap38/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11> @http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11 ExecuteWorkflow@http://edcwap38/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11<mailto:ExecuteWorkflow@http://edcwap38/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11> @http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11 @http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11 WorkflowContext@http://edcwap38/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11<mailto:WorkflowContext@http://edcwap38/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11> @http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11 @http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11 Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell: 281 546-0735 Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
