Thanks Lynn, i will check with BMC on this. On Fri, Jul 27, 2012 at 9:46 AM, Poston, Lynn <[email protected]> wrote: > Hi Anand, > > We received a hotfix from BMC for this. Our issue affected the change and > incident console. The hotfix was for the current version of ITSM, 7.6.04 > SP2. We had received earlier hotfixes for the release and overview consoles > in the customizable homepage. So if you haven't done it already I would > check with BMC. The defect is SW00414354. > > Have a great weekend, > > Lynn > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of ananda kumar > Sent: Friday, July 27, 2012 9:16 AM > To: [email protected] > Subject: Re: Change Management Console shows RFCs that is not belong to the > group > > Hi Shawn, > > I checked that first when they reported about the issue but there is no > change impleemnter mapped in assginment configuration. This issue can be seen > for a particular Database group members,Please see the attachment for > understanding the issue. > > Regards, > Anand > > > > > On Thu, Jul 26, 2012 at 3:59 PM, Pierson, Shawn <[email protected]> wrote: >> I resolved a similar issue with 7.6.4. In my case, it was due to the Change >> Implementer being populated by the Assignment Mappings, even though those >> fields are not something usable in 7.6.4. That's the first thing I would >> check into. >> >> Thanks, >> >> Shawn Pierson >> Remedy Developer | Energy Transfer >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Anandakumar L >> Sent: Thursday, July 26, 2012 2:47 PM >> To: [email protected] >> Subject: Change Management Console shows RFCs that is not belong to >> the group >> >> Hi, >> >> I am stuck with the below issue, please let me know any possible resolution >> for this. >> >> When user try to select option as "Assigned to my selected groups" or >> "Assigned to all my groups" in Change Console, user can see RFCs that is not >> belong to his group and this issue is coming from one particular group. >> >> Using ITSM version is 7.6.04 >> >> >> Thanks >> Anand >> >> ______________________________________________________________________ >> _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> >> Private and confidential as detailed here: >> http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the >> link, please e-mail sender. >> >> ______________________________________________________________________ >> _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 > www.wwrug12.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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