The company I work has several products that customers(external companies) subscribe to those products. And each external company has a few predefined people that we send notifications when any of the products are down due to maintenance. So it is important for us to know the customers going to be impacted by any maintenance during the planning stage. I am trying to model this in CMDB. I think I can store people info in BMC_Person class(or I do not even need this info in CMDB I can federate it) Product info in BMC_Product class. I am unable to figure out an OOTB class to store customer(external companies) information. I looked at BMC:Organization -- but it seems like it is used to store individual business units with in the company. BMC_UserCommunity -- it is going to be deprecated so do not want to use this class.
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