hi,
many thanks.
But I didn't see any def file attached.
That's anyhow what I'd like to achieve.
On 7/12/2012 7:04 PM, patchsk wrote:
**
You should be able to find a form with name AR System Email Error
Messages, which is an exact replica of AR System Email Messages form,
with additional feature(button) to copy entry to AR System Email
Messages form.
If you do not find it you can re import this form from the def file in
the email engine install folder.
If I understand correctly you want to catch email errors and reprocess
them as they occur without have to resend the email from end user.
We have a similar things.
We have monitors setup on Email log files and then this form AR System
Email Error Messages.
Anytime the monitor detects a new line or a new entry then we get alerted.
Then we go to AR System Email Error Messages form and look for the
error entry, correct the data and then click the button Copy To AR
System Email Messages Form. It will create a regular entry in Email
form and email engine will pick it up in the next pooling.
On Thursday, July 12, 2012 3:02:09 AM UTC-7, Remedy Maniac wrote:
**
I am concerned by incoming emails
and I do not see any "AR System Email Error Messages" in my
ARSystem installation
On 7/12/2012 11:42 AM, Rajesh Nair wrote:
**
if i am not wrong in arsystem email messages configuration
form you have an option for setting outgoing mail do u want to
delete or not
if set to know the mail remains in the email message form even if
there is error in transmitting it.
if the option is NO and still the message gets deleted then you
probably need to check for the workflow.
On Thu, Jul 12, 2012 at 2:49 PM, Remedy Maniac
<[email protected] <mailto:[email protected]>> wrote:
i am thinking to that solution too.
I already have a procedure to copy the email to disk before I
give it to the email engine. But I'd like to build a workflow
upon the error occurs
So i'd like to have the email not being deleted from the
Remedy database
And to answer to Misi and Rajesh:
- I was referring to emails that the email engine had already
pulled, and not the one on the mail server where we have tons
of copies of,
- and looking into the logs didn't show me where to catch the
email before the email engine deletes it.
That would be cool if somebody would know and would share the
knowledge
It looks like that has something to do with the GUID of the
email being generated or not ...
cheers
On 7/12/2012 10:55 AM, Gregory, Malcolm wrote:
we set up a rule on the mailbox to copy the email to
another folder in the mailbox on arrival, that way
regardless of what the email engine did, we caught the email
Cheers, Malcolm
On 12/07/2012, at 6:10 PM, "Remedy Maniac"
<[email protected]
<mailto:[email protected]>> wrote:
dear list,
when an error occurs on email submission, the Email
engine deletes the
message and logs an entry in AR System Email Error Logs.
I need to catch the email before it is deleted.
Is there a (simple) way to do so?
Any help would be appreciated.
Best
serouche
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