Support did give us a fix to apply directly to the ARSystem.css file on each
mid-tier:
----------------------------------------------------------------------
/* Workaround for firefox issue where a horizontal scrollbar appears inside a
text field */
textarea.sr {
padding-bottom:3px;
}
The simplest way to fix this would just be to add the "overflow:hidden" to this
block in the css file.
Modify the /resources/moz/stylesheets/ARSystem.css as follows:
/* Workaround for firefox issue where a horizontal scrollbar appears inside a
text field */
textarea.sr {
padding-bottom:3px;
overflow:hidden;
}
Please flush the browser and tomcat cache after making the changes and perform
the test.
-----------------------------------------------------------------------
In fact, the browsers read the ARSystem.css file when logging in to a new
session and there was no need to flush the mid-tier cache.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Jon Slaven
Sent: Thursday, July 05, 2012 9:52 AM
To: [email protected]
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields on INC
form
** Hi Ali,
Apologies for the late response, I was on vacation.
You have to install the Stylish plugin for Firefox, and add that as a script
(essentially Stylish allows you to add to the CSS for a site or page). Don't
forget to change the domain to match your server/balancer's name.
If you're looking for a system-wide fix, you'd have to edit the Remedy CSS
file(s) directly on the mid-tier.
Thanks,
Jon
_____________________________________________________
Jon Slaven | Amway | 616-787-7132 |
[email protected]<mailto:[email protected]>
From: ali_md <[email protected]<mailto:[email protected]>>
To: [email protected]<mailto:[email protected]>
Date: 06/29/2012 10:35 AM
Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
on INC form
Sent by: "Action Request System discussion list(ARSList)"
<[email protected]<mailto:[email protected]>>
________________________________
Jon
Are you able to view the text beyond the visible text area (when you type in
characters more than the visible text area) ?
Also, in what file (or individual forms) did you make this change?
Thanks
Ali
Jon Slaven wrote:
>
> I installed the Stylish plugin and added this as a script, seems to work
> pretty well in the meantime.
>
> @-moz-document domain("remedy76.intranet.local") {
> textarea.text,div.text,textarea.Editor{ overflow-x:hidden ! important; } }
>
> (Based on the workaround Tim posted earlier)
>
> That black screen is particularly jarring though...
>
> Thanks,
> Jon
> _____________________________________________________
> Jon Slaven | Amway | 616-787-7132 |
> [email protected]<mailto:[email protected]>
>
>
>
> From: Tommy Morris
> <[email protected]<mailto:[email protected]>>
> To: [email protected]<mailto:[email protected]>
> Date: 06/22/2012 03:46 PM
> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character
> Fields on INC form
> Sent by: "Action Request System discussion list(ARSList)"
> <[email protected]<mailto:[email protected]>>
>
>
>
> **
> They probably have a disclaimer buried in the EULA concerning strobe
> induced seizures.
>
> From: Action Request System discussion list(ARSList) [
> mailto:[email protected]] On Behalf Of strauss
> Sent: Friday, June 22, 2012 2:36 PM
> To: [email protected]<mailto:[email protected]>
> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
> on INC form
>
> **
> Thanks for the tip; we had to open an issue on this problem, and on the
> violently BLACK screen that now appears behind any pop-up or dialog in the
> mid-tier if using FFv13. That is #SW00432310 according to BMC. I wonder
> if Mozilla can be held liable for epileptic seizures or optical migraines
> induced by this new misbehavior?
>
> Christopher Strauss, Ph.D.
> Call Tracking Administration Manager
> University of North Texas Computing & IT Center
> http://itsm.unt.edu/
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Timothy Powell
> Sent: Monday, June 18, 2012 7:28 AM
> To: [email protected]<mailto:[email protected]>
> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
> on INC form
>
> **
> We have a support ticket open on this as well. Our specialist tells me
> it’s a CSS issue and how the CSS interacts with FFv13. Defect #SW00432406
> logged for it.
>
> Another note.
> Once you are able to successfully downgrade to FFv12, don’t forget to go
> into your FF option menu (Tools/Options/Advanced/Update) and change the
> Update option from automatic to Check and Notify Me or Never. If you
> don’t, it will auto-update itself back to v13 in short order.
>
> For those of you that can’t downgrade to FFv12 due to company polices,
> etc., there is a workaround* that will let you use FFv13. See attached.
>
> *No guarantees on the workaround and I cannot offer any more info on it.
> This came from BMC and I have not played with it or tested it personally.
>
> Tim
>
> From: Action Request System discussion list(ARSList) [
> mailto:[email protected]] On Behalf Of Peters, Ron
> Sent: Friday, June 08, 2012 2:26 PM
> To: [email protected]<mailto:[email protected]>
> Subject: Re: RESOLVED: Scroll Bar randomly appearing in Character Fields
> on INC form
>
> **
> Pardon my ignorance. I understand the issue being seen in the screenshot
> that was provided and rolling back to 12 seems to be the right
> work-around. I really appreciate the heads-up.
>
> The question I have is this. What should the browser do if “you enter data
> that is one character longer than the data displayed in the field length”?
> It seems like text fields have always either wrapped text or added scroll
> bars when the data is larger than the field. Maybe I’m confusing text
> fields with character fields?
>
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Jase Brandon
> Sent: Friday, June 08, 2012 11:09 AM
> To: [email protected]<mailto:[email protected]>
> Subject: RESOLVED: Scroll Bar randomly appearing in Character Fields on
> INC form
>
> ** Thanks David - and you are 100% correct. Reverting to Firefox 12
> completely resolved the issue.
>
> WARNING TO ALL - FIREFOX 13 Causes scroll bars to appear in char fields
> when you enter data that is one character longer than the data displayed
> in the field length.
>
> Thanks,
>
> Jase
> On Fri, Jun 8, 2012 at 1:59 PM, David Durling
> <[email protected]<mailto:[email protected]>> wrote:
> **
> I’m told FF 14 beta has the issue, too.
>
> David D.
>
> From: Action Request System discussion list(ARSList) [mailto:
> [email protected]<mailto:[email protected]>] On Behalf Of Jase Brandon
> Sent: Friday, June 08, 2012 1:59 PM
> To: [email protected]<mailto:[email protected]>
> Subject: Re: Scroll Bar randomly appearing in Character Fields on INC form
>
> ** Hi David - EXACTLY! FF13 is causing the issue. I'm going to try to
> download FF 12 during the interim and see if that helps.
>
> Thanks,
>
> Jase
> On Fri, Jun 8, 2012 at 1:54 PM, David Durling
> <[email protected]<mailto:[email protected]>> wrote:
> **
> Firefox 13.0 was recently released, and that’s where we’re seeing it
> (image attached). Is that what you’re experiencing?
>
> We are on ARS 7.5 patch 007, and were going to try patch 008 to see if it
> fixes it.
>
> David Durling
> University of Georgia
>
>
> From: Action Request System discussion list(ARSList) [mailto:
> [email protected]<mailto:[email protected]>] On Behalf Of Jase Brandon
> Sent: Friday, June 08, 2012 1:48 PM
> To: [email protected]<mailto:[email protected]>
> Subject: Scroll Bar randomly appearing in Character Fields on INC form
>
> ** Hello All,
>
> 7.6.04 SP2
> Windows
>
> Today we are having a very strange issue that I've never seen before in
> 7.6.04 SP2. Scroll Bars are appearing randomly in the 'Summary' field on
> the Incident form... and in one other custom field we added on the INC
> form.
> The only trend I've noticed is that if you enter data in that field... as
> soon as the data length exceeds the keystrokes DISPLAYED in the field, the
> scroll bar appears. Ex. Summary is a 0 length char field in our
> environment, but... 33 chars are displayed in the field unless you expend
> the select box. When I add the 34th keystroke... BAM.. Scrollbar
> appears.... has anyone else seen this? I am beyond perplexed. I've flushed
> the web cache which seemed to help for a few mins, but then the issue
> returns immediately.
> We've made no changes to these forms in months and this just started
> happening today. Thoughts? Ideas? Thanks in advance to all.
>
> Thanks,
>
> Jase
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