The problem comes down to evaluation process. Generally people do some sort of paper based RFP and they ask things like:
a) Do you have SSO (yes) b) Do you have Surveys (yes) c) Do you have Calendars (yes) d) Do you have SRM (yes) etc…. Then - an implementation time - you find out -- yes it has SSO - however on a 1 to 10 scale -- probably a 1… etc… So - instead of asking - do you have something? - ask quality questions. Something like: If this functionality was on it's own - how would it stand in the marketplace… (fail, survive, thrive) *** and why would it (fail,survive,thrive) etc… Then - as a company - ask yourself - would you want to run your IT on a bunch of things that work together - but individually are at a level of "xxx"? If so - march along - if not -- try something else. I personally prefer Best of Breed (BB) - vs Best of Suite (BS)… BS typically requires you to upgrade everything - to get something… (Say an improvement to your SRM functionality - you need to upgrade the world to the next version -- pretty risky/costly to improve 1/10 of the system) [OK - the most important part of the system :) ] And unfortunately - when you upgrade - you find that all kinds of other things were "improved too" -- to the Best Practices (etc..) - however you ask yourself - "Who's best practices" - cause they are not good for us… (Then you question yourself as a company - maybe we are a bunch of fools doing last years best practices, etc… (then you renew your subscription to People magazine - so you can be better informed on the latest trends)) Vs - BB. Best of Breed requires connecting stuff up front (however - BB stuff is designed for connections as it always in only part of the solution). Once connected - you are in much better control of your outcome. When it comes to your neck on the line -- do you want a collection of "leaders" - or a collection of "rfp checkoffs"? Oh - another thing -- with BB - keep in mind that every 3-5 years - you will have a 6-9 month "hold". Why? - from what I see - it seems that companies do major upgrades every 3-5 years of BS - which throws the whole IT world into turmoil… I personally do not think that the effort put in - is worth the outcome… It is such pain - that the org questions itself and spends 6-9 months on tool discussions. With a BB - you can still question tools - but you are questing 1/10 of it at a time… and being surgical vs blunt force… Reminds me of the medical world - if somebody has a sore toe - you don't give them a new leg. But in IT - you do :) OK - enough - "Have fun storming the castle" (I mean - implementing OOB SSO). -John On Wed, Jun 13, 2012 at 5:05 AM, John Baker <[email protected]>wrote: > Guillaume > > > With all the money and resources that BMC spent on DDM,they > could have > just paid Misi from RRR to make RRR|Chive > > "prettier", i.e. essentially having a GUI and colorful > > reports so management **thinks** it's enterprise ready. > > Our customers have told us, and BMC, the same reference AtriumSSO. And I > think there's an important point here - one I made to the poor BMC > person who's coming to RUG and receiving a dressing down over support. > > If you try to be good at everything, you'll almost certainly fail. Stick > to the core business and do it well. > > > John > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I [email protected] www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
