Do a search.... Doug Mueller replied to my question about this last year. So if you look at 2011 archives the answer is there.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Wednesday, June 06, 2012 10:21 AM To: [email protected] Subject: Re: Changing Support Group Group Names Lyle is right.. it shouldn't as the field stores the ID and not the name.. However, that being said, I would look for OTB workflow as well as any customized workflow, that may be using the actual name in some calculation, that may be stored in some fields. I would be more cautious about customization as I would want to safely hope, that the OTB code was clean enough not to consider the actual names in its workflow.. I would also focus on reports and where reports get their group information from, and what is actually stored in those fields that reports get group information from.. Joe -----Original Message----- From: Lyle Taylor Sent: Tuesday, June 05, 2012 6:01 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Changing Support Group Group Names Doesn't that field actually store the group ID rather than the name? If so, then it _shouldn't_ matter. I customized our suite to make the group names match the support group names (caveat - I'm on an older version of the suite). We were not using any custom row-level security, but otherwise have not seen any issues with the change with the exception that the intermediate form between the support group and group (CTM:SYS-Access Permission Grps, I think) has a 30 character limit on group name length, and CTM:Support Group is 60. We didn't make the one field larger, so that effectively limits our support group names to 30 characters. Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Tuesday, June 05, 2012 12:59 PM To: [email protected] Subject: Changing Support Group Group Names ARS 764 sp2 Does anyone know if changing the group name on a Group record that is related to a support group would cause issues with ARS/ITSM? We are using row level security (Field 112) on a few forms and having a 10 digit number show in the Assigned Group menu field is difficult to work with. Thank you _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
