Hey Ravi, Yes, I'm familiar with the function of the form, but what I'm not aware of is WHY it's needed. Basic information that I have picked up over the years tells me that because of the fact that HD is VERY active link based, there are various business rules that are written and enforced when creating things through the GUI that aren't enforced when creating them through a push to the form itself. This apparently lead to the creation of the interface form to enforce the same business rules at the Filter level, and push it to the incident form when everything is copasetic....the question I'm raising is really 'what does it do'...what sort of validations does it perform that I won't get if I push directly to the incident form itself?
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of ravi rai Sent: Wednesday, June 06, 2012 10:01 AM To: [email protected] Subject: Re: IncidentInterface_Create ** LJ , Greetings .... IncidentInterface_Create act as intermidiate form for landing request to create incident SRM also use this form. webservice "HPD_IncidentInterface_Create_WS" It works fine in 7604 not sure about 7.57 or previous version Ravi > Date: Wed, 6 Jun 2012 11:24:52 -0400 > From: [email protected] > Subject: Re: IncidentInterface_Create > To: [email protected] > > For whatever it may be worth, I recall problems with this form and the > WS associated with it in its OTB state - I do not recall which version > but it wasn't any of the most recent ones.. One of the required fields > was missing.. I had to create that field both on the form as well as > modify the WS to include that.. I do not recall much beyond that.. > > Maybe its been fixed and your problem is something else - but I just > thought I'd throw this there.. > > Joe > > -----Original Message----- > From: Longwing, LJ CTR MDA/IC > Sent: Wednesday, June 06, 2012 11:18 AM Newsgroups: > public.remedy.arsystem.general > To: [email protected] > Subject: IncidentInterface_Create > > I'm getting thrown into the deep end of ITSM and trying not to splash > too much trying to stay afloat and would love some assistance from the > more experienced swimmers in these waters. > > I'm in a situation where I'm creating incidents through a non 'gui' method. > From discussions on the list I know that you don't want to do it > directly into the incident form directly, and that I 'should' do it > through the IncidentInterface_Create form...but in this situation I > can't. I'm looking for either guidance to documentation that discusses > the interface form, and what it does for me, or either straight from > the horses mouth information about the things I need to look out for > when loading these directly in the table. One thing that may be > important...the records that I'm creating don't need to 'flow' > anywhere....they are being created strictly from a historical perspective and > will be created already in the 'Closed' status. > > Remedy 7.5 Patch 7 > ITSM 7.5 > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
