Oliver,
7.5 and below: Incident search by incident number: http://<midtierserver>/arsys/forms/<arserver>/HPD%3AHelp+Desk/Best+Practice+View/?qual=%27Incident+ID*%2B%27%3D%22<incident number>%22 Incident Submit: http://<midtierserver>/arsys/forms/<arsserver>/HPD:Help+Desk/Best+Practice+View/?mode=submit --------------------- 7.6.04 (whenever they implemented SHR landing pad in ITSM): Incident search = http://<midtierserver>/arsys/forms/<arserver>/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500= HPD%3AHelp+Desk&F1000000076=FormOpen&F303647600=SearchTicketWithQual&F304255610=<QUAL> Incident Submit = http://< midtierserver>/arsys/forms/<arserver>/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=HPD:Help%20Desk&F1000000076=FormOpen&F303647600=CreateTicket Additionally you can append the following format to end of submit strings to push values in desired fields: &F<fieldid>=<fieldvalue> Regards, Andrew C. Goodall Software Engineer Development Services [email protected] jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Oliver Nitsche Sent: Tuesday, June 05, 2012 2:53 AM To: [email protected] Subject: Direct URL for create or search a Incident I'm still quite new in administrating and developing with the ARSystem. I have now a question but i haven´t found any information. I hope you can help me with the following question? To simplify the work of colleagues in our service desk, we are looking for a way to create a link for search or create incidents directly through the browser. Is there a way to create a link wich can stored as a bookmark, so the Page for e.g. creating a new Incident, can opened directly by using this bookmark in the browser? Thank you very much in advance for your support. Have a nice Day Oliver _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
