Make sure you placed your customizations into overlays. Make sure you bring in origin objects (ie from a clean ITSM 703 patch 9 environ), Rerun installer. -OR- If the number of missing items in logs is few. Add the fields manually onto the forms after you have done a restore to previous point before ITSM install. example: Using the id that is mentioned in the logs .. 60900 (Vendor Assignee Group) I have added fields manually for successfull install.
On Wednesday, May 9, 2012 9:02:20 AM UTC-5, [email protected] wrote: > We are upgrading the ITSM 7.0.03 Patch 9 to 7.6.04. > > - Upgrade ARServer from 7.1 to 7.6 done -> OK > - Upgrade Atrium from 7.1 to 7. done -> OK > - Upgrade ITSM from 7.0.03 PAtch 9 to 7.6.04 failed -> KO > > The logs about upgrade ITSM writing problem with import form Help Desk and > other. Here some row of the log. > > "[ERROR][Fri May 04 18:00:27.036] ImportFileNode- ARImport() for > "hpd_deplapp. > def" returned non-zero return code 2 > [ERROR][Fri May 04 18:00:27.036] ImportFileNode- 314 : <60900> > [ERROR][Fri May 04 18:00:27.036] ImportFileNode- 314 Field does not exist > on > current form HPD:Help Desk : <60900> > [ERROR][Fri May 04 18:00:27.036] ImportFileNode- 314 Field does not exist > on > current form HPD:Help Desk : <60900> > [ERROR][Fri May 04 18:00:27.036] ImportFileNode- 314 FielField does not > exist > on current form HPD:Help Deskd does not exist on current form HPD:Help > Desk : > <60900> > [ERROR][Fri May 04 18:00:27.036] ImportFileNode- 314 Field does not exist > on > current form HPD:Help Desk : <60900> > [ERROR][Fri May 04 18:00:27.051] ImportFileNode- 552 The SQL database > operation failed. 300851100 > [WARNING][Fri May 04 18:00:27.051] ImportFileNode- 55 The following item > was > not imported HPD:Search-Worklog > [WARNING][Fri May 04 18:00:27.051] ImportFileNode- 55 The following item > was > not imported HPD:Search-Associations > [WARNING][Fri May 04 18:00:27.051] ImportFileNode- 55 The following item > was > not imported HPD:Search-Assignment Logs > [WARNING][Fri May 04 18:00:27.051] ImportFileNode- 55 The following item > was > not imported HPD:IncidentInterface > [WARNING][Fri May 04 18:00:27.051] ImportFileNode- 55 The following item > was > not imported HPD:CFG_IncidentWatchList > [WARNING][Fri May 04 18:00:27.051] ImportFileNode- 55 The following item > was > not imported HPD:Help Desk > [ERROR][Fri May 04 18:00:27.051] LoadComponent- Definition Import failed > for D: > \ISAB\Workflow\install\upgrade_from_7.0_to_7.5\systems\hpd\workflow\en\.\. > \hpd_deplapp.def (return code 2) > [ERROR][Fri May 04 18:08:10.551] ImportFileNode- ARImport() for "HPD% > Help_Desk2.def" returned non-zero return code 2 > [ERROR][Fri May 04 18:08:10.551] ImportFileNode- 313 Incompatible data > types > for intended relational operation. > [ERROR][Fri May 04 18:08:10.551] ImportFileNode- 312 Incompatible data > types > for intended arithmetic operation. " > > The installation finish successly but logging into the BMC Remedy User the > incident Management don't work probably cause form HPD:Help Desk nto > imported. > > Anyone done the upgrade to ITSM 7.6 with no problem? What the correct > process? > > Thank's a lot. > > David > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
