Hi all - I'm on 7.6.03. I'm trying to produce a popup message in Incident Mgt when a user opens an existing Incident While another User has it already open. (doesn't matter if they are updating it or not)
I'm not allowed to change the Last Modified date, so I figured I needed another form to put my 'openedBy' field. I also added a Join form to join the new form to the HPD:Help Desk form. I added 2 filters - one on the Join form (on GetEntry - hope that works...) where the OpenedBy is Not Null, which produces the message. The other filter is on the Join form again - also on GetEntry - where the OpenedBy is Null. If it is null, then it does a Push Fields to update the new form with the OpenedBy =$user$, and OpenedDate = $timestamp$, and incident number and SRID and a couple other interesting fields. Qualification is Incident number = Incident number, if no match then create a new request. Now comes the problem that I'm stumped on. I added an Active Link (because it has the option for 'Window Closed') -- it has a Run if of Z1G Reopen Incident is not Reopen in Current --- AND Incident number not Null. The action is 'Run Process' command line Application-Delete-Entry "<new form name for the schema>" $Incident Number$. However.... I ONLY want to Delete the row if the Incident number matches AND the UserID matches the 'OpenedBy' value too!! Is there a way? Any other ideas?? Thanks for any help !!! -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/How-to-Delete-a-row-in-Active-Link-tp7520387.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
