The License Usage Report was introduced in AR System 7.1.00 - which is one reason why you may be having difficulties finding it. The License Usage report in 7.1.00 and later doesn't use a form anyway - it uses a log file kept on the server.
The ratio of fixed to floating varies depending on the environment, but typically it is expected that one floating licenses is equivalent to 2.5-3 floating licenses (based on 3 work shifts of 8-9 hours each in a 24 hour environment). Licenses are described in the Concepts and Configuration Guides. A single AR System user licenses can serve as the pre-requisite for multiple application user licenses _if used by the same person_. So if you have 10 Change User and 10 Help Desk User licenses *and* 10 human beings using both at the same time, you'd need 10 AR System User licenses. If you have 10 Change Users and 10 *different* Help Desk Users (i.e. 10 different human beings), then you'd need 20 AR System User licenses since you have 20 human beings that may be logged in at any given time. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Raj Sent: Wednesday, March 28, 2012 12:34 PM To: [email protected] Subject: License Usage Report Hello, I am trying to generate license usage report on our server but I do not see the license usage form. I have couple of question on the same: 1. How to generate license usage report(environment information below)? 2. How to understand how many licenses (fixed/floating) we actually need? Is there a specific ratio fixed:floating that BMC recommends. 3. Are there any supporting docs which I can refer to understand licenses in detail? 4. How does AR User Fixed, Change User, HelpDesk User Fixed relate to each other? If I currently apply/have 10- Change User Fixed and 10 = HelpDesk User Fixed, does that mean I need to apply 10+10=20 AR User Fixed Licenses? Here's our environment info: ---------------------------------------------------- Server Version : 7.0.01 Patch 001 Hardware : sun4u Operating System: SunOS 5.10 Database Type : SQL -- Oracle Database Version : 10.2.0.3.0 - 64bi ---------------------------------------------------- Please advise, Regards, Raj _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
