Hi all,
I'm finally back to working on my disaster recovery server configuration,
after a six month diversion for other projects. Having never worked in an
environment where the Remedy server name was different than the host name,
and after some intial reading, I had a couple of configuration questions
that I figure the arslist could clarify the fastest.
My current understanding of the following ar.conf settings (please correct
anything that needs it):
Server-Name:
- The name that remedy knows itself by, and which users would use
to connect to the system.
- Must be DNS-resolvable.
- In a server group, all servers in the group have this set to
the same value.
- It is the value returned by the $\SERVER$ keyword (that's a
guess...?)
Server-Connect-Name:
- The actual host name of the server that Remedy lives on.
- Must also be DNS-resolvable.
- In a server group, each server will have its individual host
name configured here.
Questions:
Which of the above values are used for AR paths in the file system.
Directories for things like the email engine, AIE, and
/etc/arsystem/<servername> all have the server name in them. Do those
represent the "Server-Name" or the host name?
Email engine configuration (EmailDaemon.properties): Same question,
which value is used?
Thinking through this, it would make the most sense that all those settings
would use the Server-Name, not the host-name? If that's not true, what are
the exceptions?
I'm sure I'll have more questions (IP-Name and Map-IP-Address look fun),
but these are the ones pestering me now.
Thanks in advance
Thad
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