With thick client we can add a RPC program in the login screen to have
certain users to use a specific private port.
With user tool about to be decommissioned did any one figured out how
to achieve this with midtier?
Seems like a very useful option is missing in the web or at least not as
flexible as it is with the user tool
Some of our support groups in our company have large list of tickets like
1400 tickets displaying in their overview console.
We would like them to use a private port instead of impacting regular users.
I hope to find some kind of setting in user preferences but I did not see
anything where I can specify a RPC port number.
So far our options are:
1. Have them use user tool till it gets unusable.
2. Install a separate midtier and configure with a private RPC and have
these users login with that midtier.
Seems possible but difficult to get approval for another piece of
hardware, also extra maintenance.
3. Split that support group to several subgroups or change their home page
to use Incident or Change console instead of overview console.
4. Beefup the hardware and increase the number of fast/list threads.
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