Odd ... I just did a test on a dev server and I don't have this problem. I am running 7.6.04 SP1 201104191058 on Red Hat Linux
An email gives me a URL value like http://remedyweb-dev/arsys/servlet/ViewFormServlet?form=TestFormFred&server=devremedy&eid=000000000021024 which is (AC stands for the Admin Console) {AC:Email Notification Web Path}/servlet/ViewFormServlet?form={Form Name}&server={AC:Server Name Alias}&eid={Request ID} Various values from config files are: ar.conf Server-Name: devremedy IP-Name: devremedy.mydomain.com EmailDaemon.properties com.bmc.arsys.emaildaemon.servers=devremedy /etc/hosts 192.168.0.1 remdev01 remdev01.mydomain.com devremedy devremedy.mydomain.com (The actual box is called "remdev01") Mid-Tier lists the server just as "devremedy". No place in any ARS configuration (except for the IP-Name) do I use FQDN. I let DNS handle that translation completely. Fred ----- Original Message ----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Wednesday, November 30, 2011 8:58 AM To: [email protected] Subject: Re: Web URL in email notification incorrect ** Sad, yes…but until BMC provides an actual configuration value, it’s a valid workaround ☺ ----- Original Message ----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patrick zandi Sent: Tuesday, November 29, 2011 4:33 PM To: [email protected] Subject: Re: Web URL in email notification incorrect ** I like your answer:: I do not like BMC's answer.. so I have to write code for an application configuration that they have made a mistake on.. SAD.. On Tue, Nov 29, 2011 at 6:28 PM, LJ LongWing <[email protected]> wrote: ** Patrick….almost 3 and a half years ago is when I posted this ‘write a filter on your AR Server Email Messages form with a qual of 'Plain Text Body' LIKE "%&server=<your problem value>&%" and have a setfield action similar to REPLACE($Plain Text Body$, "&server=<your problem value>&", "&server=<what you want it to be>&")’ This was the solution I put in place for our servers way back then, and it’s still working fine without issue. We have a single filter for each server in our environment. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patrick zandi Sent: Tuesday, November 29, 2011 3:46 PM To: [email protected] Subject: Re: Web URL in email notification incorrect ** I tried everything on the list I could find: did not work:: contacted bmc 2 weeks ago.. it is just sitting there.. and they keep asking stupid questions when the SLA is triggered:: Complete waste of time.... I would like to know as well.. On Tue, Nov 29, 2011 at 5:44 PM, Wendy D'Avignon <[email protected]> wrote: I did a search before i posted - but did not come up with anything. do you have a suggestion as to how i can search better? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
