Hi all,
We are trying to do a pop screen action on Remedy User. The following is the
code sent to the user tool:
Imports System.Runtime.InteropServices
Imports ARUSER
Imports System.Windows.Forms
Public Class RemedyAutomationClient
Public Function ForwardDataToRemedy(ByVal ticketType As String, ByVal
phoneNbr As String, ByVal acctNbr As String, ByVal storeNbr As String, ByVal
waitTime As String, ByVal dbgOn As Boolean) As Boolean
Try
Dim remedy As ARUSER.ICOMAppObj_4 = Nothing
If dbgOn Then
'Offset spacing below makes message box text lin up
MessageBox.Show("Received the following paramters:" &
Environment.NewLine &
"ticketType = [" & ticketType & "]" &
Environment.NewLine &
"phoneNbr = [" & phoneNbr & "]" &
Environment.NewLine &
"acctNbr = [" & acctNbr & "]" &
Environment.NewLine &
"storeNbr = [" & storeNbr & "]" &
Environment.NewLine &
"waitTime = [" & waitTime & "]" &
Environment.NewLine &
"dbgOn = [" & dbgOn & "]")
End If
Try
remedy = DirectCast(Marshal.GetActiveObject("Remedy.User.1"),
ARUSER.ICOMAppObj_4)
Catch exc As Exception
Return False
End Try
If remedy Is Nothing Then
Return False
Else
' Handle the IVR Pop form.
Dim frmIvrPop = DirectCast(remedy.OpenForm(0, "HPRemDev",
"IVR Pop", ARUSER.OpenMode.ARSubmit, 0), ARUSER.ICOMFormWnd2)
Dim fldIvrPopPhone =
DirectCast(frmIvrPop.GetField("Phone"), ARUSER.ICOMField4)
fldIvrPopPhone.Value = phoneNbr
Dim fldIvrPopContactAccountId =
DirectCast(frmIvrPop.GetField("Contact Account ID"), ARUSER.ICOMField4)
fldIvrPopContactAccountId.Value = acctNbr
Dim fldIvrType = DirectCast(frmIvrPop.GetField("IVR Type"),
ARUSER.ICOMField4)
fldIvrType.Value = ticketType
Dim fldHoldTime = DirectCast(frmIvrPop.GetField("Seconds on
Hold"), ARUSER.ICOMField4)
fldHoldTime.Value = waitTime
Dim fldStore = DirectCast(frmIvrPop.GetField("Store
Number"), ARUSER.ICOMField4)
fldStore.Value = storeNbr
frmIvrPop.MakeVisible()
frmIvrPop.Submit()
'frmIvrPop.Close()
frmIvrPop = Nothing
remedy = Nothing
Return True
End If
Catch ex As Exception
MessageBox.Show("Remedy failed open new request form. Please open
service request manually")
End Try
End Function
End Class
There are active links on the form IVR Pop that either open an existing record
on our Service Request form or if there are no open issues opens a new Service
Request.. Opening the Service Request on a submit window works. When submitting
an IVR Pop and an existing record is found the Service Request does not open
but an IVR Pop record is created; if multiple records are found a list is not
displayed and the record id that is returned to the IVR Pop is the first record
in the result. This scenario only occurs when submitting a record and any form
is maximized in the User tool. Active links perform correctly when open forms
are minimized or do not fill the screen.
All workflow works correctly if an IVR Pop is submitted directly on the User
Tool itself and not through the dll.
My question is what could be causing this? Is there a way to minimize all
active forms? I don't have the option to close all forms (which does work but
would impact our users).
Thank You,
Linda Bykowski
Sterling Jewelers
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
