Hello All,
We have a very strange issue on our custom 7.1 patch 22 server and I wanted to reach out to see if anyone else is encountering this or if they have any insight. The issue is that a random sample of Windows 7 users is seeing timestamps as 1 hour less than their configured timezone. We’ve been able to set up an experiment to isolate the behavior as best as possible. Behavior is from two identical laptops: · Model: Dell Latitude E6420 · OS: Window 7 SP1, same KBs installed. · Remedy User Client: 7.6.04 SP2 · We are using the same user. · The user has their Time Zone set to GMT -8:00 America/Los Angeles. We've used preferences both locally on each laptop and from a preference server. Description of the Behavior: · From Laptop1 we always see the correct time on the date/time fields. · From Laptop 2 we always see the time as 1 hour less than the correct time. · This issue goes away if we set the date on Laptop 2 to be beyond the DST change at 2am on Nov 6th. · The issue persists if we use different timezones. So, if the time is 5:00pm, we see that correctly on Laptop 1 but we see 4:00pm on Laptop2. When we set the date/time on Laptop 2 to any time after 2am on Nov 6th, this discrepancy goes away. If we change the time zones around, the -1 hour difference follows the change. The evidence points to some sort of DST discrepancy and we cannot rule out the User Client at this time. We have a ticket open with BMC but it is still going through the support channels right now. Does anyone here know what time-related variables are involved with the User Client interaction with the server, and what are the sources of those variables? I’ve scoured the Windows 7 information out there looking for all time variables and comparing them on each laptop and everything is identical so far. Any information is much appreciated! Thanks, Paul Blasquez _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
