I can't believe you are still waiting for BMC support ;-) I have 2 open tickets with then; I think the dropped off the edge of the world! Tickets opened for 3+ weeks no contact other than 1 guy was on PTO; but that was a week ago!
1st ticket opened Oct 13; looks like responses where 5-7 days apart. Given up on this ticket and asking it to be closed 2nd ticket opened on 10/25; no replies since that date. This ticket was set with an impact of HIGH! Larry B. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Thursday, November 03, 2011 8:24 AM To: [email protected] Subject: ITSM 7.6.04 - Remove an overlay Does anyone have any step by step instructions for removing an overlay? I have looked through the manuals. Tried "help", tried the BMC KB and the communities... but there are no clear instructions. I need to remove an overlay on a form and can't seem to find out how to do it. I have asked support and am waiting... anyone??? Claire ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
