Drew; Are you certain nothing has changed on the AD side? If the query was working and now it's not, something must be different. Has the AD been moved? Also, I know you want just one record returned, but the 2000 thing caught my attention. 2000 records is the limit for an unlicensed demo server... Is your server licensed or a test environment?
Siesta anyone? R _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Alejandro Canon Sent: Wednesday, August 17, 2011 10:36 AM To: [email protected] Subject: Re: ARDBC LDAP/AD integration now runs very slow ** Hi Drew I had to develop some ARDBC integration with AD few years ago, its purpose was creating CTM:People records querying "User" AD Table. As deep as could be your LDAP query (i.e domain\subdomain\OU\anotherOU\Users) it will be more efficient and response time will be decreased. If you're querying all domain tree, it will return you all users member of that domain, even if you need just one of two. HTH, Alejandro De: Action Request System discussion list(ARSList) [mailto:[email protected]] En nombre de Drew Shuller Enviado el: Lunes, 15 de Agosto de 2011 14:47 Para: [email protected] Asunto: Re: ARDBC LDAP/AD integration now runs very slow ** Hi Dave. The log is not really the issue. The query taking much longer than normal is. Unfortunately, don't have a good "baseline" log to compare with, or at least one where the log level was set to 100, the finest level, so I can't tell if the query results are typical. Also, this is a small custom app. Drew On Mon, Aug 15, 2011 at 12:30 PM, Erickson, David (INST Aqua Balance) <[email protected]> wrote: ** What precisely needs to be logged? By the time I was able to create the classes, make them show up in Incident Management console and try to create and modify an CI of the categorization subclass the log was at 1.4 GB in size. I am trying to compress the file now, but I probably won't be able to email it. Dave Erickson ASSOCIATE BUSINESS SYSTEMS ANALYST, AQUA BALANCE ECOLAB 370 WABASHA STREET NORTH, ST. PAUL, MN 55102 T 651 293 2852 <tel:651%20293%202852> F 651 225 3375 <tel:651%20225%203375> E <mailto:[email protected]> [email protected] From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Drew Shuller Sent: Monday, August 15, 2011 12:48 PM To: [email protected] Subject: ARDBC LDAP/AD integration now runs very slow ** Good morning everyone. I have a problem with our Customer Info/AD search. Searching the integration vendor form, we get somewhere around 2000 records. This takes about 15 seconds, 100% normal. In our help desk form, it used to be very fast to bring back one record. Now it's taking about 15 seconds for that one record. I set the plug-in log level to 100, and when viewing the log, I see that the integration brings back all 2000 records when I'm only wanting one record. Does anyone know if this is normal behavior? I haven't changed anything on my end. This is a 6.3 system in a MS server environment. Can anyone offer any troubleshooting help? Thank you. Drew Shuller Soto Cano Air Base Honduras _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ CONFIDENTIALITY NOTICE: This e-mail communication and any attachments may contain proprietary and privileged information for the use of the designated recipients named above. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _attend WWRUG11 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
