So do your ITSM people records for these users reflect "Support Staff"? and if so does this reflect just IT Staff?
If so you could use '1000000025' = "YES" Else you could create a traditional remedy group that reflects these users, and use $\GROUPS$ Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> ________________________________ From: Gmail [mailto:[email protected]] Sent: Saturday, August 13, 2011 10:49 AM To: Andrew C Goodall Cc: [email protected] Subject: RE: SRM 7.6.02 Entitlement I cannot do that since a user is designated an IT Staff by a flag that only exists on the HR database. We received a full load from HR and we will continue to receive deltas going forward. There is no integration between HR and Remedy. However, there is an integration between LDAP and Remedy. The flag does not exist on LDAP. So far, I have all the pieces of the puzzle to make this work. My main intention is to leverage existing workflow, which I was successful to do, but was unable to update the user record on the user form and make him/her belong to this entitlement group. I am sure if I give it some thoughts, I will be able to do it, but I just wanted to see if I am headed in the right direction before I invest any more time. Thanks, Moe. From: Andrew C Goodall [mailto:[email protected]] Sent: Friday, August 12, 2011 7:52 PM Subject: Re: SRM 7.6.02 Entitlement ** Can you not do entitlement based on the org or department? Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Gmail Sent: Friday, August 12, 2011 6:14 PM To: [email protected] Subject: SRM 7.6.02 Entitlement We have a requirement to create an entitlement group for our IT Staff to view specific SRDs available only to IT. We have approximately around 2500+ users designated as IT personnel. Is there a way to bulk upload those user in the IT Staff Entitlement group we created? I created workflow to mimic exactly what happens when you manually add someone to the group, but for some reason, the record in the User form does not get updated with the Entitlement group. I was wondering if anyone has come across similar requirement or need to do something like that? Any thoughts would be highly appreciated. Thanks, Moe The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
