You mean that you always want Remedy to get the e-mail in plaintext instead of HTML? If you're using exchange, then there is a setting that can be set for the account that Remedy is listening to that tells it you want plaintext instead of HTML. Here are the steps that a person on our mail team put together for me:
------------- When creating an account that is accessed via imap or pop from an application that requires simple text instead of fancy formatting like html, you will need to modify the following setting for the mailbox account. I am using exchange management console to modify the account settings First you will need to find the account in question and select properties. From there you will next need to select Mailbox features. From the list of available features select IMAP4 or/and POP Next de-select the check box for use protocol default Now select Text from the drop down menu. Choose ok and close the properties of the account and you are finished configuring the account to allow plain text imap/pop downloads -------------- That fixed the issue for us. We have to do it for every account that Remedy listens to to make it work, since recent updates to Exchange pretty much force everything to HTML for some reason. Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of S Test Sent: Wednesday, August 10, 2011 9:12 AM To: [email protected] Subject: Plain text/Html text Hi listeners, We have incoming email message to remedy mailbox which takes the incoming email and out as activity to the ticket. Is there setting either on outlook or in ARS forms where I can specify the email should be always plain text and not html Thanks _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
