Shane, Someone from HCA should be on this list who could answer in greater detail, but... at one time, they had customized Remedy to include some legalese that was presented to the Remedy user upon logging in related to Patient sensitive information. In addition, I believe there were certain categorizations that would trigger an additional audit record, because those categorizations were related to Patient Sensitive information. Finally, in asset management, there were fines associated with patient sensitive information being left on an asset on disposal, so there was workflow that would remind the user of that during the disposal process.
There may be more... and I may have forgotten a few things here and there. But that was the gist of them I believe... Lee Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM 678-438-7244 | [email protected] [Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSo4qhIq-bDh4Z1UzKXet0tiAZqqejjd1BT8lVOHdrzZQwqeZun]<http://www.linkedin.com/in/leecullom>[Description: Description: http://t0.gstatic.com/images?q=tbn:ANd9GcSWE5AoudybparNXkh21Br8ZWGNBqdra5ylZ63igCoZ36o5b5iFEA]<http://twitter.com/#!/NorthcraftIT> http://www.northcraftanalytics.com<http://www.northcraftanalytics.com/> Click on "View Demo" to see the product in action From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shane Buchholz Sent: Friday, July 22, 2011 12:09 PM To: [email protected] Subject: Ticket data content issues (Healthcare Industry) ** I have had a request from our security officer to find out if there are any specific security concerns we should be aware of in relation to processing Incident tickets in a healthcare environment. I think he is specifically looking at the Summary, Notes and Work Info data that could be entered by the Service Desk or any of the Technicians/Analysts. If anyone from the healthcare industry has some insight they could share I would appreciate it. I apologize for not being able to be detailed in the request, but this was presented to me as a hypothetical so I don't have much to go on. ARS 7.5 ITSM 7.6 Windows Server 2008 (64-bit) SQL 2005 Thanks, Shane Buchholz Systems Analyst II - Remedy I.S. Business Operations Samaritan Health Services ________________________________ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
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