Hi all, ITSM & server 7.6.03 Linux 2.6.18-238.9.1.el5 Oracle 11g
I am opening a ticket with Remedy support on this, but was wondering if anyone had seen this before. We are getting constant jumps in Incident ID numbers. For example: (Last 3 tickets created less than 5 minutes apart) INC000000029396 INC000000029399 INC000000029401 This is constant, and sometimes the jumps between numbers is random, sometimes its 1, then 3, then 2, then 10, then 27, it bounces all over the place. Next Request ID Block size is set to 1 on the Configuration tab of the "Server Information" form. There is no Next Request ID Block size on: HPD:Help Desk HPD:CFG Ticket Num Generator Also, except for very minor customizations like a field name, or adding a field to the IM console, this is OOTB. Anyone seen this, or have any ideas? thanks! -- Michael Hirst University of Arizona, UITS 520-621-0867 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
