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Cambridge International Systems, Inc.
Cambridge designs, implements, and operates communication
solutions across the United States and around the world. Cambridge
creates solutions and provides services in: Network Design/Operation; RF
Engineering; Satellite Communications; Surveillance and IFF Systems;
Data Fusion and Intel Support; and Telephony and Transmission. Cambridge
is committed to providing the expertise and customer service required to
get top results. This philosophy is put into practice daily, from fusion
center operations in Afghanistan to transmission and telephony services
in the Caribbean. Cambridge is a woman-owned, veteran-owned, and SDB
company. More information can be found at www.cbridgeinc.com
<http://www.cbridgeinc.com/> (EEO/AA)
Remedy ITSM Administrator/Developer
Requisition ID: 0105
Business Unit: Tampa
Location: United States-FLORIDA-TAMPA
US Citizenship Required for this Position: Yes
Relocation Assistance: No relocation assistance available
Clearance Type: Secret
GENERAL
Cambridge responsibilities include design, development, test,
install, upgrade, implement, and support of the ITSM v7 application
suite for US troops located throughout the Middle East. Cambridge
Application Developers travel to any location within the CENTCOM AOR
including Kuwait, Qatar, and Bahrain to participate in usability and
requirements meetings. Cambridge application developers then implement
solutions by creating, designing, developing, testing, and implementing
ITSM v7 and workflow enhancements. In addition, they maintain a Remedy
MidTier web portal, prepare technical documentation and support to all
components in the system architecture. We routinely coordinate with
theater components/sites to ensure all foundational data is synchronized
correctly in the distributed architecture.
TASK DESCRIPTION
* Create, design, develop, test, and implement ITSM v7
and workflow enhancements
* Maintain Remedy MidTier website
* Integrate with third party software
* Provide after hours and on-call support for emergency
needs
* Participate in usability and requirements meetings and
then implement solution or workflow based on needs
* Prepare technical documentation and support to all
components in the system architecture
* Knowledgeable on new software upgrades and be able to
perform upgrades on all servers
* Provide customized and standard reporting queries
based off of customers need
* Work with other groups for maintenance and
troubleshooting
* Maintains antivirus (Hercules, VMA, RetinaScan),
patches, hardware/software maintenance, and backups
* Coordinates with theater components/sites to ensure
all foundational data is synchronized correctly in the distributed
architecture
LOCATION
Tampa, FL
QUALIFICATIONS
* At least 2 years of practical experience working with
Remedy, Remedy development tools, DSO mappings, MidTier, or related
applications.
* Must be familiar with ITIL and the Service Management
Process Model (SMPM).
* ITSM experience highly desired
* Completion of Remedy Administrator 1-3 (Recommended)
* Must be able to work rotating shift schedules which
provide 24 hour day/7 day week coverage CMDB experience is highly
desired.
* Previous military or DOD experience is highly desired.
Materials Directly Used:
* Remedy ARS Admin Tool
* Remedy ARS User Tool
* Remedy ARS Import Tool
* SQL 2005 Database
* Windows Server 2003
* Business Objects Enterprise Professional (for
Enterprise Reporting) XI
* Crystal Reports Developer XI
* HBSS
* RetinaScan
* vSphere 4
Thanks,
Raeshel Stonitsch
Senior Technical Recruiter
[email protected]
CAMBRIDGE INTERNATIONAL SYSTEMS, INC.
2300 Clarendon Blvd. Suite 705
Arlington, Virginia 22201
571-319-8936 direct
703-549-8803 fax
Christopher Puente
Enterprise Remedy Engineer
USSOCOM
(813) 826-3017
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