There is an ERD of sorts of the base AR System metadata forms, I think, in the Database guide. You may have to look a couple versions back for it, but I remember seeing one. Above that, I agree with Axton - it would be so complex it would make the CMDB CDM look like a kid's chalk drawing of his dog.
Rick On Wed, Jul 13, 2011 at 7:35 AM, Axton <[email protected]> wrote: > ** Generating an ERD for Remedy applications is going to be problematic. > ERDs make some assumptions that don't necessarily apply to Remedy > applications: > - Data normalization (apps that operate on a normalized data model are > tricky to write due the tight binding between the UI and the data model; > couple this with the limited capabilities of accessing referenced data [a > join to a join to a join to a join....], and you have a scenario where > designing and app with a normalized data model is difficult and time/cost > prohibitive). > - Referential integrity (through constraints and cascading operations) is > necessary for a true ERD to be reliable in terms of what it's trying to > portray. These things can be enforced through filters, to varying degrees > of success, but trying to map what's in your filters to an ERD is probably > not feasible, at least in a systematic way. > > There are some things that an ERD is not designed to represent that Remedy > frequently does: > - push fields (to some other form) > - set fields (from some other form) > - value selection through menus > > ITMasters used to generate the closest thing to an ERD that could be > represented, but for those of you who have been around long enough to know > what that looked like against the then current version of Help Desk, it was > nearly impossible to read due to the complexity of the model that was > rendered. > > Axton Grams > > On Wed, Jul 13, 2011 at 8:06 AM, Support <[email protected]> wrote: > >> ** ** >> Hi Gary, >> >> You can have a look at ARSmarts (www.arsmarts.com). >> >> ARSmarts generates ERD for any AR System based application (see the >> Grapher module on this page http://www.arsmarts.com/Screenshots). >> ARSmarts diagrams are clickable, you can move Forms, printable, can be >> saved as pictures, can be documented, ..... >> >> You can register on our website (http://www.arsmarts.com/Register) to >> gain access to the evaluation version of ARSmarts, and obviously contact me >> ([email protected]) for information, demo, .... >> >> Best regards. >> >> Kaïs >> >> >> On 12/07/2011 22:57, Gary Dries wrote: >> >> Lister's, >> >> Has anyone produced a full or segmented by module ERD for any version >> of ITSM from 7.0.01 to 7.6.04? >> >> BMC has not produce anything as good as the BMC® Remedy® IT Service >> Management 7.0 Architecture document for any more recent version that >> I could find. >> >> I have made a request to BMC via my Sales Rep and their Help Desk >> >> I know this is a huge ERD with 7.1 at 1600 plus table to 7.6.04 to >> 2500 plus tables >> >> Thanks in advance for any assistance. >> >> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
