Andrew, Our ESS@Work ITIL/BSM solutions does this quite easily and yes the solution is FREE.
Need a RFC process that is template driven? We do that. Need a Risk Analysis as part of the RFC ? We do that. Need Technical Documents mandated as part of your RFC process? We do that. Need multi-staged RFC processes with all of the above and more? We do that. RFC Processes from Soup to Nuts, Business Provisioning and tie it all into our Xtreme Gantt interface (UI) for a Change/Project Management solution that is easy to administer. Yup, we do that, Want a quick webcast to see this in action? Let me know. Regards Gidd Calden BUOYANT SOLUTIONS, INC. www.buoyantsolutions.net Please consider the environment before printing this e-mail This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. -----Original Message----- From: "Andrew C Goodall" <[email protected]> To: [email protected] Date: 07/12/11 15:57 Subject: ITSM 7.5 Change Management Business Approvals ** All, I have a need to implement a business approval process for change requests. The approver list will change depending upon the application categorized in the change request. The approvers will not be IT Support staff / Infrastructure Change Users – they are business users. How do you propose I accomplish this in the Change Management approval process? It appears the Change management approval process design is geared towards individuals or IT support staff, they seemed to forget about approvals at the business end by more than one person. Setting up these people in support groups is not feasible due to the large number of applications that need to be driven via this process. Thanks in advance. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
