Hi,
I'm going through exactly the same thing at the moment. But I'm using ARS 7.6.03 and ITSM 7.6.03. 3 servers in a server group. You can turn on API/SQL/Filter, Server group, ARSignald, Thread logs with Copy-Cache-Logging: T in ar.conf. That is to see if you're able to view anything with the log files. In our case, we got little info there. But all we found is that the server group did not agree with the ranking of operations configured in AR System Server Group Operation Ranking form. You can follow BMC's recommendation on ranking Operations within a server group. (Admin Guide .pdf) There is also a white paper on Installing and Configuring Server groups.pdf. This helped resolve the crash problem on one of our environments. Admin, Approval, CMDB, BRE should be ranked 1 on one of the servers in the server group. Should be ranked 2 on the second server in the server group. And so on for the other servers in the server group. It is also advisable to rank Admin server with 1 for other operations like AIE, Recon, FTS, DSO. Escalation and Archive should be ranked 1 on one of the non-admin servers. If your servers are up for 9 min as you found on armonitor.log, that should be enough time to quickly do this before it goes down. Then restart all 3 servers - Admin first. OR Stop all 3 servers. Remove one of them (admin server) from server group. Start service. Ensure it stays up for 10 min at least. Ensure the ranking operations is correct. Then stop it. Add back to server group. Start back. If it stays up, you can bring back the other servers one after the other. Thanks Radhika +44 20718 20262 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chowdhury, Tauf Sent: 12 July 2011 17:34 To: [email protected] Subject: Critical: 7.6.04 AR Servers in server group keep crashing ** All, I have a ticket open with BMC but basically, my ar servers keep crashing. All I can see in the ARmonitor log is either this line: Tue Jul 12 07:54:54 2011 ARMonitor child process (pid:4332) died with 3221226356. "d:\program files\bmc software\arsystem\arserver.exe" OR Tue Jul 12 07:43:34 2011 ARMonitor child process (pid:1172) died with 3221225477. "d:\program files\bmc software\arsystem\arserver.exe" Any ideas? Arerror just shows the server restarting. ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
