The incident only gets assigned to the right group if I override this in the assignment form.
Is there anyway I can specify the group in the template only, without having to create an assignment record for it in the assignement form? Many thanks in advance frex --- En date de : Mar 5.7.11, Frex Popo <[email protected]> a écrit : De: Frex Popo <[email protected]> Objet: Re : SRM 7.6.4 - Group assignment À: [email protected] Date: Mardi 5 juillet 2011, 13h11 Hello again, Here is another one I found this morning.. I have an incident template with say (Group A) in the assigned group field. I create an SRD that uses an AOT which uses the above template. I send a request created from this SRD, the incident get eventually created with all the data but I end up with the ticket being assigned to another group, say (Group B). I change the product categorisation for Group B in the assignment form but the problem persists. Any thought on this will be very much appreciated, Thanks frex --- En date de : Sam 2.7.11, Frex Popo <[email protected]> a écrit : De: Frex Popo <[email protected]> Objet: Re : SRM 7.6.4 - mapping truncated. À: [email protected] Date: Samedi 2 juillet 2011, 20h13 Changing filters and field size doesn't seem to solve the issue......... so, is there any work arround? thanks frex --- En date de : Ven 1.7.11, Frex Popo <[email protected]> a écrit : De: Frex Popo <[email protected]> Objet: SRM 7.6.4 - mapping truncated. À: [email protected] Date: Vendredi 1 juillet 2011, 12h48 Dear all, I am having an issue with User responses not being mapped to the backend incident. The value of the mapping gets truncated to 254 by the time its written to the back end incident. I am concatenating the values from user responses which when added up teh sum goes beyond the 255 characters. There are two problem here, the first is a field mapping_trunc which is set 255 and a filter called SRS:QSR:SetTruncMapping_500 which even if you increase the field mapping_trunc it will filter will truncate the sting to 254. My question is, would changing the field size and the filter have any ramifications, and is there a work arround to this. Kind Regards, frex _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
