I agree with Stephen. We actually did not plan for the complaints we got from our users when we switched from the User tool to the web. We did let them know that we were EOL'ing the User Tool but did not explain the "performance impact." They did complain about the 4-5 second "wait" time on forms loading but the other main complaint was the loading of the consoles where the table queries can be quite large.
-----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Stephen Earl Sent: Mon 6/20/2011 8:33 AM To: [email protected] Subject: Re: midtier itsm screen load times average time We found in our project that the shift from User Tool (thick client) to the Mid-Tier as the primary interface is very hard for users to digest, and we see approx. 4 - 5 second render times for screens, it's not that this is 'slow' it's just that the switch from UT to MT is something users have to get used to. On Sun, Jun 19, 2011 at 10:59, patchsk <[email protected]> wrote: > Thanks, did your users also complained 4 sec as very slow, or it is > just our users not yet able to digest the shift from a thick client > based remedy to browser based. > We are using best practice view, to me it should be a lot faster than > classic view because it has lot less fields on the view compared to a > classic view, so the rendering time should be much more less after an > initial caching. > > On Jun 19, 6:52 am, "Chowdhury, Tauf" <[email protected]> wrote: > > We're on 7.6.04 and seeing similar times but we are on Classic View so it > you can add a second for the redirect. The consoles really depend on how > many requests are in the queue upon loading and what the default filter > settings are. Ours are set to not show closed requests and then it's really > up to the user. > > > > > > > > ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
