All,
ITSM 7.5.01
The first step in our change approval process for normal changes will be
for the Assigned Group Change Approver to approve or reject the change
request during the review phase.
Anyone with this functional role can also submit changes themselves to
their own support group and then subsequently approve their own change
request.
Our auditing and IT risk management believes the tool should prevent
this out of the box, but it DOES NOT.
Has anyone else come across this concern and developed a solution to
mitigate this risk?
Regards,
Andrew Goodall
Software Engineer 2 | Development Services | jcpenney . www.jcp.com
<http://www.jcp.com/>
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