This customization is related to the DVF component. All code related to DVF is completely encapsulated and hidden. You will have to dig very deep into this DVF and locate all the classes responsible for rendering the page and modify code associated with it. This is a very complicated task. We encountered this issue when we wanted to modify the spacing allocated for each SRD description.
BMC does not support or recommend any customization. If you have L1 support with them, they will ask you to provide a business justification and fill out an FRE. From: Kailashnath A J [mailto:[email protected]] Sent: Sunday, May 29, 2011 2:34 AM Subject: Re: In SRM - Possibility to manage the display of service subcategories. ** Thanks for your info Mahesh. I presume this customization also engage plug-in level code change and as per your observation of customization over "SRS:ServiceRequestConsole" schema, I couldn't visualize this can be achieved in a month time, any presumption on manpower and man days judgment. I do have a doubt, subsequent to these many efforts will my requirement be achievable ? If possible, Will BMC support/Recommend this customization ? Kindly lend me your loyal hands to get me a termination on this. Thanks & Regards, Kailashnath A J From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mahesh Sent: Saturday, May 28, 2011 11:05 PM To: [email protected] Subject: Re: In SRM - Possibility to manage the display of service subcategories. ** Not possible with configuration, maybe customization which may be considered a major or heavy customization. If you want, you can design cell based table fields and render the content as shown below. You will have to write workflow so that when Category 1 is selected, Category 2 is displayed and Category 2 selection will refresh category 3. Thanks Mahesh On Sat, May 28, 2011 at 1:44 AM, Kailashnath A J <[email protected]> wrote: ** Dear Folks, I would like know the possibilities of organizing the Service Subcategories view of the SRS:ServiceRequestConsole. Below is the service subcategories (as per OOTB) in a three column view, and here I would like to know the possibility to change the categorization of this view into two column view. If this can be achieved, kindly let me know the steps. SRM Version - 7.6.00 Patch 002 Col -1 Col -3 Col -2 Error! Filename not specified. Thanks & Regards, Kailashnath A J Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
