I have develop tools to capture the SMS and updated my ticketing system fro different status start from acknowledge, ASSIGNED, WIP and CLEARED.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ddussie Sent: Monday, March 21, 2011 11:36 PM To: [email protected] Subject: Managing arsystem via cellphones Does anyone manage arsystem incident via mobile/cellphones on a basic? Or what would you recommend a solution to accomplish this is? Basic, 1. As in put a request in progress 2. Reading description/scope of work, if need reassign to appropriate group 3. Future - closure of incident. Sincerely, D.Dussie _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
