Make sure that you are actually querying the correct field. Many of the ticketing forms switched to a two-field ID model years ago, where there is a hidden, numeric Request ID among the core fields, and a module-specific Incident, Problem, or Change ID (etc.) that is set by workflow and is prefixed according to that module. They do not increment together (and just for "fun", the hidden request ID is used to pull up the ticket in email notifications and other links).
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of gok's Sent: Monday, March 21, 2011 5:49 PM To: [email protected] Subject: Information regarding what type of Java Classes to be used.. Hi all, I am trying to get the ARSystem 6.3 entries from the external database to my existing database through ARDBC plugin using Java classes but when I am trying to get the Entry ID "Request ID' it is displaying olny numberical's not like 'CHQ000000001' to get like that what type of class do I need to use similalry for Dairy field and Check box as well can any one please suggest me. Thanks ENV: ARServer 7.5 patch 04 DB:2008 sql server -- View this message in context: http://old.nabble.com/Information-regarding-what-type-of-Java-Classes-to-be-used..-tp31205356p31205356.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
