This resource will be the primary Business Analyst supporting the IT Service Management project using BMC's Remedy toolset. The candidate must demonstrate skills in areas of process modeling, process design, organizational design and effectiveness skills such as designing roadmaps for deploying processes for maintaining optimal IT service.
Responsibilities: · Provide Remedy technical and functional leadership within a small team of analysts/programmers. · Gather requirements and develop technical specifications. Work with and obtain customer sign-off on specifications. · Design, build, test, deploy & support customizations, integrations & upgrades required to meet business requirements as reviewed & approved by Steering committee to meet business requirements. Work closely with the customer at various checkpoints to ensure functionality meets business requirements and obtain signoff. · Work with the Remedy vendor and groups to configure the system and afterwards to identify and resolve operational incidents. · Work with the technical manager to size and estimate projects and support tasks for purposes of capacity and resource planning. · Ensure all system components and configurations are thoroughly tested and signed off on by the functional team before going into production. For a complete list of qualifications visit www.lyondellbasell.com or contact Rebecca Dodds at [email protected] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
