Good evening Listers,
Does anyone know how Escalation Pools and Escalation Threads work are
configured? I've received mixed answers from BMC:
1) Answer 1: For each escalation pool defined, an escalation thread is
assigned up through the max defined.
2) Answer 2: For each escalation pool defined, the threads are assigned
based on Min Max. So each pool can be assigned the max number of
threads defined.
Which answer is correct?
TIA,
JR
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