Mauricio, I have this type of discussion with people on a regular basis, and I must ask them 'define too much'. In this situation I would argue that it's not that the Remedy server is utilizing too much bandwidth, but instead that the pipe size between the app server and the db server is too small. Remedy is a 'chatty' application. I recently read a doc on performance and it says that if your db server is not on the same node as the app server, expect your network bandwidth needs to double, this means that most of the interaction that comes from the client (web or native) goes through the app server to the db. I think you should be sitting on a 100MB or even 1GB connection, and if possible, have your app server sitting on the same switch as the db server so nothing needs to go over any links in your network....
So in short, if it's using too much % of the pipe, increase the size of the pipe and move it to the same subnet so it doesn't clog as many pipes between point 1 and point 2 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mauricio M. Sent: Wednesday, February 09, 2011 10:54 AM To: [email protected] Subject: Sniffer Pro v4.5 reports ARServer consuming too much bandwidth Hello, Does anyone can shed some light on how to troubleshoot and give a good approach to a situation I am facing with a customer? I am not a network expert, but our customer is reporting way too much bandwidth consumption between ARServer box and Oracle DB box in a L2L with 10Mbps. ARSystem is 7.0 on Linux, they are using a really old Remedy Helpdesk version 6.0 and the BD is Oracle10.12g. The linux box is dedicated to Remedy and it is not heavily used, there are a very few users connected any given time. The network guy is providing me with some graphs and data they have collected using Sniffer Pro Version 4.50.04. According to his explanation, the numbers and percentages he provides in the following output represent the amount of bytes that are being transmitted since the sniffer is activated. For instance, I have this snapshot at 10:45 am, where he reports a total amount of 199,350,000,000 bytes being transmitted in that particular moment, and Remedy using 140,607,1000,000 bytes of that total. The table he provides shows the following: Point 1 (Remedy) to Point 2 (Node 1 Oracle Database): 70.44% bandwith usage Point 1 (Inconcert) to Point 2 (x): 9.07% Point 1 to Point 2: 1.67% Point 1 to Point 2: 1.4% (Some other business applications are listed in the table, I am not listing them but they give me a total of 100%) I would appreciate some insight on this issue, what other factors should I consider Thank you Mauricio ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
