You will need to upgrade AR System to version 7.0.01 or later to utilize the ITSM 7.0.x applications. This is documented in the compatibility matrices. ITSM 7.0.0x applications require functionality first introduced in AR System 7.0.0x.
-David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Joseph Sent: Sunday, February 06, 2011 08:36 PM To: [email protected] Subject: ITSM 7.0.1 on ARS 6.3, Licenses query ** Hello, How do we license 7.0.x ITSM applications when they are residing on an ARS 6.3. I believe there are no Incident or Change Licenses in the drop down of license application in 6.3. In 6.3 there are only Helpdesk Fixed, Change Fixed etc.. and not Incident Management Fixed or Infrastructure Change Fixed. Many thanks in Advance, Best Regards, John Jospeh _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
