Dear Larry, I have been confronted to the exact same issue recently. A colleague of mine opened a ticket at BMC, but we have never received a satisfying an answer. So the workaround we put in place: create a filter attached to AR System Email Message. Add a set field action that makes a replace of the bad server name value by the good one in the email body.
Best regards ARSmarts support ARSmarts, your most useful AR System companion. www.ARSmarts.com On 05 Feb 2011, at 00:51, Larry Barnes wrote: > ** > We have users that are getting email notifications concerning tickets that > contain a bad url. > > Example: > http://<WebServerName>/arsys//servlet/ViewFormServlet?form=NTE%3aNotifier&server=<AppServerName>.thecreek.com&eid=NTS000003629234 > > I'm trying to understand what builds this url and have run out of ideas. > > I've looked at the SRM Application Settings form and I'm seeing possible > conflicts between the AR Server Value for MidTier Configuration & URL To > Request Entry console fields. > > In the Mid Tier Path field I have the correct name for the Web Server Name. > > 1. In the AR Server Value for MidTier Configuration it shows: > AppServerName.thecreek.com > > 2. In the URL To Request Entry console field it shows: > > http://AliasAppServerName.thecreek.com/arsys/forms/AppServerName.thecreek.com/SRS:ServiceRequestConsole/ > > I can't modify these two fields in this form so I'm asking where this > information is pulled from so I can make the necessary changes to get the > email notification url's to work. > > I hope I'm making sense ? > > Thanks for your time and help. > > Larry B. > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
