All, I just submitted this as an issue but I wanted to see if any of you tested or ran into this. I'm in SRM 7.6 training and the issue is still present. I apologize in advance if my scenario is confusing but it's the best way I could describe the issue!
Here is the scenario and you can test it out in your environments: 1. Joe User on the People form is part of Company A. (Field ID on people form: 1000000001). 2. In the Access Restrictions on the People Form, Joe User has Company A and Company B in his Access Restrictions table. Joe User does not have Unrestricted Access. Joe is a part of support groups in both companies (irrelevant). 3. An Incident Template is created for users in Company B and the Product Catalog Entry that is used is a categorization specific to Company B. 4. Now, an SRD is created for Company B using a PDT and AOT with the Incident Template from #3 related to it. SO far, so good. 5. Joe User goes to Request Entry and because he is a part of both Company A and Company B, he can request the Company B service. Still good! 6. After hitting Submit, however, the Fulfillment Incident is never created and the error is that the Product Categorization is invalid. Upon further investigation, I have found that this is because on the Incident Interface form, there is workflow that looks up Joe User on the people form and uses field ID 1000000001 from the people form to fill in the Company field on the Interface form. Because of this, the Company is set to Company A which doesn't have access to the Product Catalog entry which is specific to Company B. I have tried to hard code the Categorizations and Company on the PDT but this does not work. I am not sure if this is issue has been corrected in 7.6.03/04 but it is definitely a show stopper when it comes to segregating data. -Tauf Chowdhury ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
