Hello ARS-LIST, SRM 7.6 User Guide explain this about “Creating requests on behalf of other users”:
------------------------------------------------------------ Creating requests on behalf of other users You can create requests on behalf of other users if the SRM administrator created an entitlement rule for you. Use this functionality in emergencies or unusual circumstances. If someone in your department cannot create a service request (for example, because a co-workers PC has crashed, a co-worker is on vacation and needs a service performed, and so on), you can create a request on their behalf. Users who are allowed to submit requests on behalf of another user: ! Must be assigned a fixed or floating license so that they can manage the requests after submitting them on behalf of the other user. ! Cannot manage a cart for another user. ! To create requests on behalf of other users 1 Open the Request Entry console. If you have proper permissions, the Request Entry console contains a link where you can create requests on behalf of other users. 2 From Action menu in the left navigation pane, click Request On Behalf Of. 3 From the On Behalf of Selection form, enter search criteria, and click Search. 4 From the list of available users, choose a name, and click Select. 5 Create a service request. When you act on behalf of another user, your view of the Request Entry console is as if that user is logged in to the system. You see their open requests, their favorite services, and so on. 6 When you finish, choose Action Menu > On Behalf Of Self. The Welcome message in the Request Entry console returns to its default mode. ------------------------------------------------------------ I have a slightly different question: In SRM is it then possible to set 'Request on Behalf of' to be 'read only' ? Our users has asked a couple of times if they can be able to see a Service Requests of another user - for instance if a colleague is sick or on out of office on vacation. Does any of you have any experience with this ? Or is there other possibilities when a user is not a support staff himself ? Does any of you know if there are any possibilities out-of-the-box, or if this need a RFC? Thanks in advance for your response. Kind regards Mr. Tee _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
