Anybody running ITSM 7.0.03, can you verify a couple of items for me: Does Active Link CHG:CRQ:Risk_OnChangeRisk_LevelSetUserSpecified exists?
Does the above AL fires in Search mode? The reason I ask is because it was brought to my attention that when users were searching for change tickets - say Risk Level 3 tickets - they would get a significantly lower number than what actually was out there. My reason/response to this was because when you perform a search by selecting Risk Level 3 from the drop-down, the AL fires which sets a hidden field. Therefore your search criteria includes the value of the hidden field set by the AL . Last question, why does the above active link fire on Search mode, if not really needed??? TIA, Marcelo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
