Under Foundations I don't see the "Data Manage Tool" option; I only see:
*
Advance Options
*
Business Time segments
*
Charge Back
*
Configure Assignment
*
Costing
*
Notification Engine
*
Organizational Structures
*
People
*
Products/Operational Catalogs
I've looked for a separate download but nothing so far.
Larry B.
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Boyd, Rebecca E.
Sent: Wednesday, November 10, 2010 12:38 PM
To: [email protected]
Subject: Re: Modify login id
**
7.5 provides a tool for this.
Application Administration > Custom Configuration > Foundation > Data
Management Tool > Data Wizard Console.
You can read about it in the "BMC Remedy IT Service Management 7.5.00
Data Management Administrator's Guide".
I seem to recall escalations should be stopped first but consult the
guide.
Rebecca
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Larry Barnes
Sent: Wednesday, November 10, 2010 3:18 PM
To: [email protected]
Subject: Modify login id
**
I'm wondering if anyone out there has a simple way of modifying a login
id for a user and any of their tickets they have created, or been
assigned. We have users that are given a login id one way if they are a
contractor and a different way if they are an employee. The problem is
some contractors eventually become employees.
We want to be able to modify the employee's current People, User form
records and at the same time modify any tickets associated with their
old login id and link them with their new login id.
I was thinking of creating workflow and a form, for input, but this may
need to be a SQL script. I'm just curious if anyone else has done this
and is willing to share.
We are running on a windows server with ARS 7.5.00 patch 002 with ITSM
7.0.03 patch 009
Thanks,
Larry B.
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