Application Administration Console (under the Custom Configuration tab) Expand Data Management Tool Select Data Wizard Console I think once you're there, you should be able to figure it out further. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701
>>> [email protected] 11/10/10 3:56 PM >>> ** Rebecca,Where do you find this 'Application Administration'?....someone mentioned this Data Wizard Console the other day and said it wasn't ITSM related*but I can't find it. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Boyd, Rebecca E. Sent: Wednesday, November 10, 2010 1:38 PM To: [email protected] Subject: Re: Modify login id ** 7.5 provides a tool for this. Application Administration > Custom Configuration > Foundation > Data Management Tool > Data Wizard Console. You can read about it in the "BMC Remedy IT Service Management 7.5.00 Data Management Administrator's Guide". I seem to recall escalations should be stopped first but consult the guide. Rebecca From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Larry Barnes Sent: Wednesday, November 10, 2010 3:18 PM To: [email protected] Subject: Modify login id ** I'm wondering if anyone out there has a simple way of modifying a login id for a user and any of their tickets they have created, or been assigned. We have users that are given a login id one way if they are a contractor and a different way if they are an employee. The problem is some contractors eventually become employees. We want to be able to modify the employee's current People, User form records and at the same time modify any tickets associated with their old login id and link them with their new login id. I was thinking of creating workflow and a form, for input, but this may need to be a SQL script. I'm just curious if anyone else has done this and is willing to share. We are running on a windows server with ARS 7.5.00 patch 002 with ITSM 7.0.03 patch 009 Thanks, Larry B. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
