Maybe it's only an upgrade ;-) I have upgraded three full 7.5 / 7.6 systems now to 7.6.03 across the board (ARS, Atrium, ITSM, SRM, RKM, SLM) on Windows x64 (2008 R2 was more problematic than 2003), in theory successfully (with plenty of warnings). The upgrades go better if you manually disable the unnecessary processes for the upgrade (arsnmpd, apsvcae, slmbrsvc, slmcollsvc, arcmdbd, arrecond - by remarking them in the armonitor.cfg) once you have moved ARS and Atrium to 64-bit, _especially_ for the ITSM upgrade (which throws a lot of warnings). I should have tried that sooner.
I have installation of a complete, fresh 7.6.03 system on my list, but no hardware free to do it on yet. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook Sent: Tuesday, October 12, 2010 4:50 PM To: [email protected] Subject: Re: 7.6.03 Installation Woes ** I am seeing the same thing on a Windows/SQL 2008 box. Again, brand new installation. Nothing in the Remedy KB system referencing the error. How are we supposed to install this product? Rick On Mon, Sep 27, 2010 at 2:14 AM, Ben Chernys <[email protected]<mailto:[email protected]>> wrote: ** Hi Folks, I attempted to install 7.6.03 on my laptop in a new VM (64 bit, Windows 2008 Enterprise server running 8Gb, 2 dual core CPUs) in several ways: 1) The pre-packaged ITSM install (w/ MS SQL Server 2008 64bit installed) 2) The single AR install w/ MS SQL Server 3) The single AR install w/ Oracle 11g In all cases the installer seems to think an upgrade is desired and picks up the first byte of the v4 IP address as a server name "192" and reports connectivity problems to that. These are all new installs to a new machine with the OS and the DB installed. I did not have the loop-back adapter but that only causes problems with the Oracle management app. (I will reinstall that later). There are no environment vars set that I would think would interfere w/ ARS. If anyone has any clue what the problem and work-around may be, I would certainly appreciate it. Thanks Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com<mailto:[email protected]> Web: www.softwaretoolhouse.com<http://www.softwaretoolhouse.com/> Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ _attend WWRUG10 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
