Hello,

I am consuming a Remedy web-service wherein I have to specify the 'startRecord'.

What should be value that I should be using there? Request ID of form?

I passed "000000000000001" and set maxLimit to 100 and it threw "Qualification 
Error" from midtier.

Here are some of linesĀ  from midtier log.

Oct 7, 2010 12:02:36 PM - SEVERE (com.remedy.log.WEBSERVICES) : AxisFault : 
ERROR (4558): Qualification line error; 

Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : Old Qualification: 
XPATH(/ROOT/startRecord) Expanded Qualification: 000000000000001


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : Old XPATH Expression: 
/ROOT/startRecord Expanded XPATH Expression: 000000000000001


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : Found matching text node. 
Value = 000000000000001


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : CHILD 
startRecord


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : CHILD 
Qualification


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : Token: 
startRecord


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : Token: ROOT


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : Old Qualification: 
XPATH(/ROOT/maxLimit) Expanded Qualification: 100


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : Old XPATH Expression: 
/ROOT/maxLimit Expanded XPATH Expression: 100


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : Found matching text node. 
Value = 100


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : CHILD maxLimit


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : CHILD 
startRecord


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : CHILD 
Qualification


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : Token: maxLimit


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : Token: ROOT


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : Old Qualification: 
XPATH(/ROOT/Qualification) Expanded Qualification: ABC1234


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : Old XPATH Expression: 
/ROOT/Qualification Expanded XPATH Expression: ABC1234


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : Found matching text node. 
Value = ABC1234


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : CHILD 
Qualification


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : Token: 
Qualification


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : Token: ROOT


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : input document: <?xml 
version="1.0" encoding="UTF-8"?>
<ROOT 
xmlns="urn:RemedyFIRIncidentsIntegration"><Qualification>EQ-20100823-59</Qualification><startRecord>000000000000001</startRecord><maxLimit>100</maxLimit></ROOT>


Oct 7, 2010 
12:02:36 PM - FINE (com.remedy.log.WEBSERVICES) : Operation Info: <?xml 
version="1.0" encoding="windows-1252"?> 
<operation name="GetIncidents" 
type="get" maxLimit="XPATH(/ROOT/maxLimit)" 
startRecord="XPATH(/ROOT/startRecord)" 
qualification="XPATH(/ROOT/Qualification)"> 
<inputMapping 
name="GetListInputMap" topLevelElement="GetIncidents"/> 
<outputMapping 
name="GetListOutputMap" topLevelElement="GetIncidentsResponse"/> 

</operation> 


Appreciate any assistance.

Regards,
Chintan.






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