Hi all
Can anyone answer the following ?
ARS 7.5 Patch 003
ITSM 7.6 (Unpatched)
CMDB 7.6 Patch 001
Remedy User Tool 7.5 Patch 003A
In the trace below, I am hovering over the Change top-left box on the Change
Management Query screen (containing Change ID*+, Coordinator Group*+, Change
Coordinator+, and Change Location).
The Action 0 nulls the tool-tip field and the Action 1 sets the tool-tip
field using TEMPLATE function.
Where is the TEMPLATE function evaluated?
Can it be logged?
We are seeing a short delay in displaying the tool-tip which is not related
to the Hover Wait Time in Milliseconds setting in the Tooltop Hover Wait
Time settings within the user preference record or Tools->Options.
Reproducible on the above setup in a server group setting, by placing cursor
into a field (so that you can see it flashing) and then hovering over the
area with the tool-tip. After the hover-wait-time is used, the cursor stops
flashing and the server evaluates the TEMPLATE function. On the server-group
setup - this can take between 5-20 seconds (and sometimes longer) giving the
user the impression that the app has "frozen".
Using the same user tool on a single server (not in server group) does not
display the same issue. Using a 7.6.0.3 user tool against either server does
not display the same issue.
I am going mad trying to track/trace this down so if someone can enlighten
me as to where this is evaluated or logged - perhaps I can find empirical
evidence to support this.
I have tried ARAPILOGGING=2 but that didnt show much, nor did Midtier
logging (I thought it may have been midtier parsing the template).
Any help? Thanks in advance!
Regards
Dave Morgan
---------- EXCERPT FROM ACTLINK LOGGING DURING TOOL-TIP -------------
<ACTL> Start active link processing -- Operation - On Hover Field
<ACTL> For Schema - CHG:Infrastructure Change
<ACTL> Linked to field - Change Location (303935100)
<ACTL> On screen type - SET
<ACTL> Checking CHG:CRQ:HoverField_ChgLocation (100)
<ACTL> -> Passed qualification -- perform if actions
<ACTL> 0: Set Fields
<ACTL> z1D_Chg_GroupTooltip (303950700) = ""
<ACTL> 1: Set Fields
<ACTL> z1D_Chg_GroupTooltip (303950700) = <html>
<head>
<style type="text/css">
.label {
font-family: Verdana, Arial, Helvetica, sans-serif;
font-size: 12;
font-weight: bold;
color: #0344AF;
vertical-align:top;
}
.data {
font-family: Verdana, Arial, Helvetica, sans-serif;
font-size: 12;
color: #4F4FFF;
vertical-align:top;
}
</style>
</head>
<body style="margin:0;background-color:transparent">
<div style="background-
image:url('sharedresources/image/RoundedBox.gif');background-repeat:no-
repeat;width:400;height:200;background-color:transparent" >
<table>
<tr>
<td>
<table style="margin: 10px" border="0" valign="top" align="left">
<tr>
<td class="label">Company:</td>
<td class="data">Vodafone Limited</td>
</tr>
<tr>
<td class="label">Region:</td>
<td class="data"></td>
</tr>
<tr>
<td class="label">Site Group:</td>
<td class="data"></td>
</tr>
<tr>
<td class="label">Site:</td>
<td class="data">NBY, Emerald Hse</td>
</tr>
<tr>
<td class="label">Address:</td>
<td class="data">
Newbury, England
United Kingdom</td>
</tr>
</table>
</td>
</tr>
</table>
</div>
</body>
</html>
<ACTL> 2: Message
<ACTL> /* Tue Oct 05 2010 10:14:43 */
<ACTL> Stop active link processing - On Hover Field
---------- EXCERPT FROM ACTLINK LOGGING DURING TOOL-TIP -------------
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