Shawn,
I don't know anything un-supported about 7.5 and Windows 7 from a Client
perspective...in fact...the doc says that 7.5 Client is supported on Vista
32bit or higher...which of course includes 7, so you should have no issues
there....for Server it lists 10G or higher for DB...so that's cool....the
only recommendation I would make to you would be to upgrade from 6.3 to 7.1,
then to 7.5...I know there are some DB changes that happen in 7.1 and I'm
not sure if the 7.5 upgrade from 6.3 would handle them properly....but you
could certainly try to do it straight.


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Shawn Stonequist
Sent: Monday, August 30, 2010 4:19 PM
To: [email protected]
Subject: Upgrade planned - to ARS 7.5 & Windows 7

Greetings List!

I am hoping someone will have information, as it seems rather scarce.

We are upgrading our Remedy system from 6.03 to 7.5 (yay!) and some of our
client-side OS to Windows 7 (still undecided if this is a yay or nay).

Haven't found much on the compatability between these two (List, ARS Wiki,
BMC support site), only that there are some issues with the ARS Client on
W7. The ARS Server itself will still run on the same *nix OS its been
running on. I think we are upgrading the DB to Oracle 10 or 11 something or
other (don't know these details)

Anyone happen to know more (I'm guessing at this point its not a supported
combination)?

Incidently, anything we should watch out for in our ARS upgrade (we pretty
much use the client independently, just a few Crystal Reports 11- as in I
run them for everyone else and disperse a finished product).

ARS 6.3 => 7.5
Oracle 9i => 10 or 11

Huge thanks in advance for any advice!
Shawn Stonequist
EMNS, Inc.

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