On Wednesday 18 Aug 2010 19:13:47 you wrote: > On Wednesday 18 Aug 2010 19:06:15 you wrote: > > Hello listers, > > > > I need to allow a support group to modify only a certain set of > > attributes. So I add a new role (with -60000) and reSet the necessary > > attributes to include -60000 role for change permission using CMDBDriver > > tool. After that I add this support group to this new role. > > > > I assign a user to this support group but when this user attempt to > > modify one of those attributes an error message informing that user does > > not have a write permit to those fields is displayed. > > What am I missing? > > This user is also a member of Asset User group and is having write > > license. > > > > Any suggestions - please? > > > > Victor > > Sorry I forgot to give the system concerned: > Remedy ITSM 7.6 patch 2, AR System 7.5 on Windows 2003, MS SQL Server 2005, > Tomcat Okay I finally figured it out.
A support group is not a "change" type group. It seems that for the role permission to apply the group assigned to this role must be a "Change" type group. I created a computed "change" type group, added this support group to the computed group and assigned the computed group to the role. It worked!. Thanks all Victor _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
