We had the same problems with the Add To Cart functionality.
Here's what we did to disable it:
1) Go to the Data Visualization Module form in Remedy.
2) Take the SRMSServiceRequestBrowser.jar file and save it to disk
3) Save a backup copy of it
4) Open it with Win Zip
5) Locate the files: Buttons.st and list-services.st
6) extract them to your desktop
7) in the folder that is created (resources\templates\)
You will see 2 folders: list-services and questions
8) go into the folder list-services,
9) open the list-services.st file with notepad or word-pad
10) towards the bottom find the line: <li><button
class="serviceAddToCartAction" srdId="$it.id$".....
11) change it to: <li><button class="serviceAddToCartAction" srdId="$it.id$"
disabled="true" onclick="handleAddToCartEvent(event);">DISABLED</button></li>
*note the disabled="true" addition
12) Save the file
13) Open the file: buttons.st in the resources\templates\questions\ folder
14) find the lines:
$if(draft)$
<td align="right"><input id="addtocart_button" value="$addToCartLabel$"
type="button" class="submitbuttons"....
$else$
<td align="right"><input id="addtocart_button" value="$addToCartLabel$"
type="button" class="submitbuttons"....
15) Change it to the following:
$if(draft)$
<td align="right"><input id="addtocart_button"
value="$addToCartLabel$" type="button" class="submitbuttons" disabled="true"
onClick="javascript:none();"/></td>
$else$
<td align="right"><input id="addtocart_button"
value="$addToCartLabel$" type="button" class="submitbuttons" disabled="true"
onClick="javascript:none();"/></td>
16) Save the File
17) Re-Import the modified files with the path structure
(\resources\templates\list-services and \resources\templates\questions\
otherwise the SRM Portal will error when it is opened.
18) save the JAR file
19) remove the old SRMSServiceRequestBrowser.jar file from the Data
Visualization Module record
20) re-add the modified SRMSServiceRequestBrowser.jar file to the Data
Visualization Module record.
21) Open the SRS:ServiceRequestConsole form in the Admin Tool
22) find and disable all the Add To Cart buttons on that form
23) Clear the Cache on the Mid-Tier including the Plugin-Cache
24) restart the Mid-Tier
At that point you should see the Buttons show up turned off, with the Label
"Disabled"
The tricky piece is getting the files replaced with the correct path back into
the JAR file.
That where we ran into issues.
I would recommend doing it on Dev first to get the bugs figured out.
HTH.
Matt P.
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