Raja, There is some workflow that needs to be modified as well in order to make this work. I am providing a link to information that should hopefully help.
http://www.remedyars.com/wiki/index.php?title=Adding_a_New_Field_to_Notifications Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Operations Samaritan Health Services From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Raja V Sent: Wednesday, July 07, 2010 9:01 AM To: [email protected] Subject: SYS Notification Messages Additional field configuration ** Hi Listers, I want to add additional fields SYS Notification Messages form so I followed the below method to configure additional fields into the form list, 1. Open SYS:Form Field Selection form 2. Configure selection type as notification message selection 3. Module Name is Incident 4. Form Name and Select Fields From+ is HPD:Help Desk 5. Menu Label 1 is custom field from help desk form 6. Menu value 1, custom name for the selected field 7. Selection Code, I gave a custom code 200000 8. Saved the form. Field Selection in SYS Notification Form 1. Select Module name as incident 2. Form Name as HPD:Help Desk 3. Select Message body Menu The configured field did appeared on the SYS Notification Form Menu List. But the configuration doesn't seems to be ending there, when I select the option that I created I am juz getting a blank space in the email body, when I select the field other than I configured I am getting #fieldname#. Any suggestion on this... I want the configured field to appear once I select. Do I have to configure anywhere else? Thanks & Regards, Raja V Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ ________________________________ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
